Shipping policy

All orders are shipped from our warehouse in the United States.

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding US federal holidays). You will receive a confirmation email with a tracking number as soon as your order ships.

Shipping rates and delivery

• United States: FREE standard shipping on all orders. Estimated delivery: 3–6 business days after dispatch.

We currently ship within the United States only. International shipping is not available at this time.

Order tracking

A tracking link is emailed the moment your parcel ships. If your tracking has not updated for more than 3 business days, contact us at support@cozyrelic.com and we will investigate with the carrier.

Wrong address or undeliverable packages

Please double-check your shipping address at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment. If you notice an address mistake after ordering, email support@cozyrelic.com as soon as possible. We can update the address any time before the order ships.

Lost or damaged in transit

If your order arrives damaged or goes missing in transit, contact us at support@cozyrelic.com with your order number and we will send a replacement or issue a full refund.

Questions

For anything else, reach us at support@cozyrelic.com or via the contact page. We answer within one business day.